Privacy Policy
ApexIQ is an AI products and services company registered in India. This policy explains data practices for website visitors, prospective customers, and users of our Products and Services. For Customer Data, ApexIQ acts as a service provider/processor under the customer's control.
1. Information We Collect
Website & Communications
- Contact details (name, email)
- Usage data (IP, browser type, cookies)
Account & Product Usage
- User details
- Authentication logs
- Telemetry
Customer Data
- Emails
- Documents (PDFs, invoices, contracts)
- Workflow data
2. How We Use Information
Data is used to:
3. Legal Bases for Processing
We process personal data based on the following legal grounds:
Contract Performance
To provide services under our agreement
Legitimate Interests
Security improvements and service optimization
Consent
Marketing communications and optional cookies
Legal Obligations
Compliance with applicable laws
4. AI Processing and Model Providers
Providers
No Training
Customer Data is not used to train general-purpose models.
Controls
Reduced logging
Shorter retention
Private deployments
Accuracy
Customers are responsible for human review of AI outputs.
5. Data Sharing and Retention
Sharing
We may share data:
- With vetted subprocessors for service delivery
- For legal requirements or compliance
- During business transfers (mergers, acquisitions)
Retention
Website Analytics
Up to 14 months
Contact Data
Active relationship period
Customer Data
Per customer instructions
6. Security and International Transfers
Security
Our security measures include:
- Role-Based Access Control (RBAC)
- Encryption at rest and in transit
- Continuous monitoring and logging
- Incident response procedures
Certifications: ISO/IEC 27001 • ISO 9001
International Transfers
ApexIQ is based in India. We implement appropriate safeguards for cross-border data transfers as required by applicable data protection laws, including Standard Contractual Clauses (SCCs) where necessary.
7. Your Rights and Contact
Depending on your jurisdiction, you may have the following rights:
For Customer Data, rights requests should be directed to the controlling organization (your employer or the entity that engaged ApexIQ's services).
Contact Information
Privacy Inquiries
Email: [email protected]
Address: Sonnenahalli Colony, Medahalli, Bangalore, Karnataka 560049
Updates to this Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.