EmailOps: Inbox Triage & Routing
for Logistics Operations
Reduce manual inbox handling by turning inbound emails into structured, routed work with SLAs and clear ownership. Stop losing hours to email chaos.
Without losing control on exceptions
Common pain points we solve
Shipment status updates, pickup requests, rate confirmations, documentation requests, claims, exceptions, and escalations. Your teams lose hours daily to manual work that should be automated.
Where this fits
Ideal starting scope for a pilot implementation
Inputs & Outputs
What goes in and what comes out
Use Cases Covered
Common logistics intents we automate
The Workflow
Step-by-step automation from intake to tracking
Intake
Inbound emails from customers, carriers, internal teams, vendors
Understand
Classify intent (status, pickup, exception, POD request) + detect urgency
Extract
Pull shipment IDs, PO numbers, container IDs, customer name, etc.
Validate
Check required fields and match references to master data
Route
Assign to right queue/owner based on rules and priority
Take Action
Auto-create ticket, draft response, trigger escalation if needed
Track
SLA timers, aging, backlog, dashboards, exception reasons
What ApexIQ Delivers
Integrations & Data Sources
We Integrate based on your stack
Accuracy & Safety Controls
Built-in safeguards and quality measures
Guardrails Built-In
Pilot Plan (2–4 Weeks)
A proven timeline to get you to production
Success Metrics
What we measure and what you can expect
Pilot KPI Targets
What We Need From You
Client checklist to kick off the pilot
Ready to reduce inbox chaos and speed up logistics operations?
Book a consultation or request an assessment—we'll recommend the best first workflow to pilot.